Disclaimer

POLICY STATEMENT

Robert James Realty has adopted this Privacy Policy to ensure that we handle personal information in accordance with the National Privacy Principles set out in Schedule 3 of the Privacy Act 1988 (Cth).

POLICY OBJECTIVES

It is the objective of this Privacy Policy to detail the Robert James Realty approach to, amongst other things, the collection, use and storage of your personal information.

POLICY SCOPE

This policy applies to Robert James Realty.

DEFINITIONS

Personal information – information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.

Sensitive information – includes information or an opinion about, amongst other things, an individual’s racial or ethnic origin; political opinions; religious beliefs or affiliations; philosophical beliefs; sexual orientation or practices; criminal record; or health information.

POLICY

NPP 1 and NPP 10 – Collection

Robert James Realty collects personal information which is reasonably necessary to:

• advertise, promote and provide you with products or services distributed by Robert James Realty
• consider account and credit applications
• maintain your contact details
• process transactions to which you are a party
• improve our website

When you visit our website our Internet Service Provider records the following information:

• Your IP Address
• The date and time of your visit
• The duration of your visit
• The number of pages you have downloaded
• The type of browser you use

This information is used to improve our website.

NPP 2 – Use and disclosure

Robert James Realty will only use and disclose personal information about you for the purpose for which it was disclosed to us or a related purpose which would reasonably be expected or otherwise with your permission.

We may use your personal information to provide information about products, services, promotions and campaigns which we expect may be of interest to you.

Robert James Realty may also use your information to:

• assess an application for credit
• open a credit account for you
• maintain your account
• process transactions on your behalf
• notify you of any products or services that may be of interest to you
• update your personal files
• register any security interest Robert James Realty may have in connection with your credit account
• enable us to meet our legal obligations or respond to subpoenas or warrants
• any directly related purpose
• develop, improve and market our products and services

To assess an application for credit or provide product/service information, we may disclose your personal information to credit reporting agencies and third parties such as mailing houses or electronic network administrators.

Information disclosed may include:

• your application for credit and the amount
• confirmation that we are a credit provider to you
• overdue payments and any debt collection action

We may also use your personal information to:

• obtain a credit report from a credit reporting agency
• obtain commercial creditworthiness reports
• assess your credit activity from other sources

If using mailing houses to contact you, only your contact details will be shared.

NPP 3 – Data quality and NPP 4 – Data security

We will take all reasonable steps to ensure that personal information is accurate, complete, up-to-date, and stored securely, protected from unauthorised access, modification, or disclosure.

NPP 5 – Openness

We will take reasonable steps to inform you, upon request, what personal information we hold, for what purposes, and how we collect, use, and disclose it.

NPP 6 – Access and correction

You can request access to your personal information and ask for corrections if it is incorrect or outdated.

Contact the Robert James Realty Privacy Officer using the details below. There is no charge for lodging a request, but reasonable costs may apply for accessing the data (e.g., postage, photocopying).

Access may be denied in certain situations, such as emergencies, law enforcement, or public interest. If denied, you will receive a written explanation.

NPP 7 – Identifiers

Robert James Realty will not adopt, use, or disclose a Commonwealth Government identifier unless legally permitted.

NPP 8 – Anonymity

We allow customers to transact anonymously wherever it is reasonable and practicable.

NPP 9 – Transborder data flows

We will only transfer personal information overseas where the recipient is subject to similar privacy protections, or if the transfer benefits the individual or is necessary under a contract.

Robert James Realty Privacy Officer Contact Details:

Email: info@robertjamesrealty.com.au
Phone No: 1300 757 111