Communication is paramount! A very common complaint from prospective landlords relates to the lack of regular contact from their property managers.
The Robert James Realty property management division is uniquely structured to allow the senior property managers and support team the resources and time for adequate contact with our clients. Our promise to you is that we will:
- We will return your calls
- We will respond to your emails
- We will maintain contact with you in relation to leasing, tenancy and relevant information
- We will notify you and seek approval on maintenance
- If in the event of a maintenance emergency where we cannot contact you we will make a decision on your behalf and advise you via email
- This will only be after exhausting all possible avenues of trying to contact you first