POLICY STATEMENT
Robert James Realty has adopted this Privacy Policy to ensure that we handle personal information in accordance with the National Privacy Principles set out in Schedule 3 of the Privacy Act 1988 (Cth).
POLICY OBJECTIVES
It is the objective of this Privacy Policy to detail the Robert James Realty approach to, amongst other things, the collection, use and storage of your personal information.
POLICY SCOPE
This policy applies to Robert James Realty.
DEFINITIONS
Personal information – information or an opinion about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
Sensitive information – includes information or an opinion about, amongst other things, an individual’s racial or ethnic origin; political opinions; or religious beliefs or affiliations; or philosophical beliefs; or sexual orientation or practices; or criminal record; or health information.
POLICY
NPP 1 and NPP 10 – Collection
- Robert James Realty collects personal information which is reasonably necessary to:
- advertise, promote and provide you with products or services distributed by Robert James Realty
- consider account and credit applications
- maintain your contact details
- process transactions to which you are a party
- improve our website
When you visit our website our Internet Service Provider records the following information:
- Your IP Address
- The date and time of your visit
- The duration of your visit
- The number of pages you have downloaded
- The type of browser you use
This information is used to improve our website.
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NPP 2 – Use and disclosure
Robert James Realty will only use and disclose personal information about you for the purpose for which it was disclosed to us or a related purpose which would reasonably be expected or otherwise with your permission. For example, we may from time to time use your personal information to provide information about products, services, promotions and campaigns which we expect may be of interest to you.
Robert James Realty may also use your information to do one or more of the following:
- assess an application for credit;
- open a credit account for you;
- maintain your account;
- process transactions on your behalf;
- notify you of any products or services distributed by Robert James Realty that may be of interest to you;
- update your personal files;
- register any security interest Robert James Realty may have in connection with your credit account on the Personal Property
- Securities Register or another security register;
- enable us to meet our obligations under certain laws or under subpoenas or warrants that are served on us;
- any purpose for which the information was requested and any directly related purpose;
- developing, improving and marketing our products and services.
To enable us to assess an application for credit or provide you with information about our products and services we may disclose your personal information to credit reporting agencies and other third parties such as mailing houses, electronic network administrators or other companies within Robert James Realty. The information we may disclose for credit reporting purposes includes, amongst other things:
- the fact that you have applied for credit and the amount
- the fact that a member of Robert James Realty is a credit provider to you
- payments which become overdue and debt collection action has started
We may also use your personal information to:
- obtain from a credit reporting agency a credit report containing personal information about you in relation to consumer or commercial credit provided by a member of Robert James Realty;
- obtain a report containing information about your commercial activities or creditworthiness from a business which provides information about the creditworthiness of a person; and.
- obtain a report from a credit reporting agency and other information in relation to your consumer or commercial credit activities.
The information we may disclose when using mailing houses to assist us provide information about our products and services to you will be limited to your contact details.
NPP 3 – Data quality and NPP 4 – Data security
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
NPP 5 – Openness
Robert James Realty will take reasonable steps to let you know, generally and upon request, what sort of personal information we hold, for what purposes and how we collect, use and disclose that information.
NPP 6 – Access and correction
You are entitled to request access to personal information held by us about you and to ask us to correct this information where you believe the information is incorrect or out of date.
To do this please contact the Robert James Realty privacy officer using the contact details below and you will be advised of our procedures for accessing and correcting personal information. Robert James Realty will not charge you for lodging a request to access your personal information. However, we may charge you the reasonable costs associated with making the personal information available to you eg postage, photocopying.
There are some circumstances such as emergency situations, specified business imperatives and law enforcement or other public interests where access to your personal information may be denied. In these circumstances we will provide you with a written explanation detailing the reasons for denying your request.
NPP 7 – Identifiers
Robert James Realty will not adopt, use or disclose a Commonwealth Government identifier unless particular circumstances apply that would allow us to do so.
NPP 8 – Anonymity
Robert James Realty allows its customers to transact with it anonymously wherever that is reasonable and practicable.
NPP 9 – Transborder data flows
Robert James Realty will only transfer personal information about an individual to someone (other than a member of Robert James Realty or the individual) who is in a foreign country if we reasonably believe that the recipient of the information is subject to a law substantially similar to the National Privacy Principles or the transfer is for the benefit of the individual or the transfer is necessary for the performance of a contract between the individual and the organisation.
Robert James Realty Privacy Officer Contact Details:
07 5455 8700
